Refund policy

At Zulu Boutique, we want you to feel confident when shopping with us. If your purchase isn't quite right, we're here to help.

30-Day Return Policy

You may return eligible items within 30 days of receiving your order.

To qualify for a return, items should:

Be unworn, unused, and in their original condition.
Have all original tags attached, where applicable.
Be returned in the original packaging whenever possible.

We reserve the right to decline returns that do not meet these conditions.

How to Start a Return

To request a return, please contact our customer support team through our Contact Us page. Include your order number and the reason for your return, and we'll provide the next steps.

Please do not send items back without first contacting us.

Refunds

Once your returned item has been received and inspected, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. We'll review the issue and work to provide an appropriate solution.