Refund policy
Returns Made Easy
We want you to love what you order from Zulu Boutique — but if something's not quite right, don't worry, we've got you covered.
Our 30-Day Return Window
Got a change of heart? You can return most items within 30 days of receiving your order.
To make sure your return goes smoothly, please check that the item:
- Hasn't been worn or used, and is still in its original condition
- Still has all its original tags attached (where applicable)
- Comes back in its original packaging, if possible
Items that don't meet these conditions may not be accepted for return.
Starting a Return
Before sending anything back, just reach out to our customer support team via our Contact Us page. Let us know your order number and why you'd like to return the item, and we'll walk you through what to do next.
A quick heads-up: please don't mail items back to us before getting in touch first — we want to make sure everything goes smoothly.
Getting Your Refund
Once we've received your return and had a chance to look it over, we'll let you know if it's been approved.
If it is, we'll process your refund back to your original payment method within 10 business days. Just keep in mind that depending on your bank, it might take a bit longer to actually show up in your account.
If Something Arrives Damaged or Wrong
Mistakes happen — if your order shows up damaged, faulty, or isn't what you ordered, let us know as soon as you can after it arrives. We'll take a look and sort things out for you.
Need a Different Size or Item?
The easiest way to swap something is to return the original item (as long as it qualifies) and place a fresh order for what you actually want.
Get in Touch
Zulu Boutique
Address: Unit 20 East Upper Mall, Crystal Peaks Shopping Centre, Eckington Way, Sheffield, S20 7PQ, United Kingdom
Phone: +44 7950591277
Email: contact@zu-luboutique.shop
Opening Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:00 AM – 4:00 PM