Refund policy

We want you to love what you ordered from Zulu Boutique. If something's not quite right, we're happy to help sort it out.

30-Day Returns

You've got 30 days from the day your order arrives to send it back if it's not working out. Once that window's passed, we're not able to accept the return.

To qualify, your item needs to be:

  • Unworn, unwashed, and in the same condition it arrived in
  • With all original tags still attached
  • In its original packaging
  • Accompanied by your order number or proof of purchase

For hygiene reasons, we're not able to accept returns on certain items once they've been tried on and tags removed, so it's worth double-checking sizing before cutting any tags off.

How Returns Work

  1. Email us at info@zu-luboutique.shop with your order number and a quick note on why you'd like to return it.
  2. We'll confirm it's eligible and send over instructions on where to send it.
  3. Once it's back with us and we've had a look, we'll confirm your refund.

Return shipping is generally on you, unless the item arrived damaged, faulty, or wasn't what you ordered — in that case, that one's on us.

Refunds

Once we've received and checked your return, we aim to get your refund processed within 10 business days. It'll go back to whatever payment method you used originally, though your bank might take a few extra days to actually show it.

Damaged, Faulty, or Wrong Items

If your order shows up damaged, faulty, or isn't what you ordered, just let us know within 7 days of delivery — a couple of photos really help us sort it out fast. We'll send a replacement or refund you in full, shipping included, at no cost to you.

A Few Things We Can't Take Back

  • Anything that's been worn, washed, or shows signs of use
  • Items with tags removed or missing original packaging
  • Final sale or clearance items, where marked as such

Still Waiting on Your Refund?

Refunds can occasionally take a little longer to show up. Before reaching out, it's worth:

  1. Checking your bank statement again
  2. Getting in touch with your card provider, since processing times vary
  3. Contacting your bank directly

Still nothing? Email us at info@zu-luboutique.shop and we'll chase it down for you.

Business Information
Zulu Boutique
Address: Crystal Peaks Shopping Centre, Sheffield, S20 7PJ, United Kingdom
Phone: +44 1143493009
Email: info@zu-luboutique.shop

Business Hours (UK TIME)
Monday – Saturday: 9:00 AM - 5:30 PM
Sunday: 10:00 AM - 4:00 PM