Frequently Asked Questions

1. Where do you ship to?
Right now, we only ship within the United Kingdom. Unfortunately, we're not able to ship internationally at this time.

2. Do you charge for shipping?
Nope — all orders come with free shipping, no minimum spend required. Whatever's in your basket, delivery's on us.

3. How long does it take to process my order?
Once you've placed your order, we usually get it packed and shipped within 1–2 business days (not including weekends or UK public holidays).

4. How long will delivery take once it's shipped?
Typically 3–4 business days, depending on where you're based and the courier's schedule.

5. So how long from order to doorstep, altogether?
On average, you're looking at around 4–6 business days from the moment you order to the moment it arrives.

6. Will I be able to track my order?
Yes — as soon as your sofa ships, we'll email you a confirmation with tracking details so you can follow its journey.

7. How do I know what size to order?

Each product listing includes detailed sizing information. If you're ever unsure between two sizes, feel free to email us at info@zu-luboutique.shop before ordering and we'll help you figure out the best fit.

8. What if I entered the wrong delivery address?
Please double-check your address at checkout. If you spot an error after ordering, email us straight away at info@zu-luboutique.shop and we'll do what we can to fix it before your order ships.

9. What if my delivery is late or missing?
Get in touch with your order number and we'll chase it up with the courier on your behalf.

10. What's your returns policy?
You have 30 days from the day your order arrives to return it if it's not right for you. After that window, we're unable to accept the return.

11. What condition does the item need to be in to return it?
It needs to be unused and in the same condition you received it, ideally in its original packaging, along with your order number or proof of purchase.

12. How do I start a return?
Email us at info@zu-luboutique.shop with your order number and a quick note on why you'd like to return it. We'll send you next steps on how and where to send it. Once we've received and checked the item, we'll confirm your refund.

13. Do I have to pay for return shipping?
For large furniture items, return shipping costs may apply — unless the item arrived damaged, faulty, or wasn't what you ordered, in which case that's on us.

14. How long do refunds take?
Once we've received and inspected your return, we aim to process your refund within 10 business days. It'll go back to your original payment method, though your bank may take a few extra days to show it.

15. What if my sofa arrives damaged, faulty, or wrong?
Let us know within 7 days of delivery — a few photos help us sort it out quickly. We'll arrange a replacement or a full refund, including shipping, at no extra cost to you.

16. Are there items you don't accept returns on?
Yes — items that have been used or show signs of wear, custom or made-to-order pieces (if applicable), and items missing original packaging where it affects resale condition.

17. I haven't received my refund yet — what should I do?
First, double-check your bank account, then contact your card provider, as processing times can vary. Still nothing? Email us at info@zu-luboutique.shop and we'll look into it for you.

18. What payment methods do you accept?
We accept American Express, Diners Club, Discover, JCB, Maestro, Mastercard, VISA, and Visa Electron.

Business Information
Zulu Boutique
Address: Crystal Peaks Shopping Centre, Sheffield, S20 7PJ, United Kingdom
Phone: +44 1143493009
Email: info@zu-luboutique.shop

Business Hours (UK TIME)
Monday – Saturday: 9:00 AM - 5:30 PM
Sunday: 10:00 AM - 4:00 PM