1. What payment methods can I use?
You've got plenty of choice with us — we take American Express (AMEX), Diners Club, Discover, JCB, Mastercard (Maestro and Debit Mastercard too), Visa, and Visa Electron.
2. Is my card information safe when I shop with you?
Yes, completely. Every payment runs through an encrypted, secure gateway, so your details are protected the whole way through checkout.
3. Do I pay straight away, or can I pay later?
Payment is taken in full at checkout — that's what confirms your order.
4. Why does my billing address have to match my card?
It's mainly to keep things moving smoothly on our end. When the details line up with what your card issuer has on file, your order gets processed without any hold-ups.
5. Is shipping really free?
It is — on every order within the UK, no minimum spend required. Whatever price you see at checkout is the final price, full stop.
6. What areas do you deliver to?
At the moment, we ship to homes and businesses anywhere in the United Kingdom.
7. Is there a cut-off time for same-day processing?
Yes — get your order in before 5:00 PM (GMT) Monday to Saturday, and we'll typically start working on it that day.
8. I ordered on a Sunday (or after 5 PM) — what happens now?
That's fine, we'll simply pick it up the next business day and get started from there.
9. How long does it take before my order actually ships?
We usually need 1–2 business days to prep, check, and pack everything properly. We're processing orders Monday to Saturday.
10. Once it ships, how long until it arrives?
Typically 3–4 business days from dispatch.
11. So what's the total wait time from order to doorstep?
On average, about 4–6 business days from the moment you place your order.
12. Do deliveries ever run late?
Every so often, yes — usually down to things like bank holidays, courier delays, or rough weather. It's rare, but it can happen, and it's outside our control.
13. What if I put in the wrong address by mistake?
We'd really encourage you to double-check it before hitting confirm — if the address is incomplete or incorrect, we're not able to take responsibility for any delivery problems that come from that.
14. Can I track where my order is?
You can — once it's dispatched, we'll email you a confirmation with tracking info as soon as it's available.
15. Can I send something back if it's not what I expected?
Yep, you've got 30 days from delivery to return most items. Just make sure they're unworn, unused, still have their tags on, and are back in the original packaging where possible.
16. What's the process for returning something?
Message our support team through the Contact Us page first — include your order number and why you're returning it. One thing to note: please hold off on posting anything back until we've confirmed the next steps with you.
17. When do I actually get my money back?
Once your return lands with us and gets checked over, we'll confirm whether it's approved. From there, refunds go out within 10 business days to your original payment method — though your bank might take a few extra days to reflect it.
18. My order turned up damaged or wrong — what now?
Let us know as soon as you spot it. We'll take a look into what happened and sort out a fix for you.
19. Can I swap an item for a different size?
The simplest route is returning the original (assuming it qualifies) and ordering the one you actually want fresh.
20. How do I get in touch if I still have questions?
Give us a call on +44 7950 591277, or email contact@zu-luboutique.shop. We're around Monday–Friday 9 AM–5 PM, Saturdays 9 AM–5:30 PM, and Sundays 10 AM–4 PM.